Support
Customer Support
Need help with your account, subscription, or property research? We’re here to help.
How can we help?
Pick the topic closest to your question. Each one links to the place in the product where you can usually sort it out yourself.
Account registration and sign-in
Create a free account with your email address and a password, then sign in on the Sign In page. If sign-in fails, check that you are using the email address you registered with.
Password reset and account access
Reset your password from the password reset page. If you no longer have access to your email address, send us a request.
Subscription plans and county selection
Pricing shows each plan and how many counties it includes. Once subscribed, you choose and swap your counties on your Account page, within your plan’s limit.
Billing, invoices and cancellation
Your subscription, payment details, invoices, plan changes and cancellation are all handled from your Account page and the secure billing portal. See the billing help below.
Property data and investment analysis
Property records come from public county sources, and analysis figures are estimates, not advice. To report a data error, include the parcel ID or the page link and the field that looks wrong.
Technical problems and bug reports
Tell us the page you were on, what you did, what you expected and what happened instead, plus your browser and device. Exact error messages help us find the problem.
Privacy and account-related requests
Questions or requests about the personal data we hold about you or about your account. Send the request from the email address on your account so we can match it.
Billing help
Your subscription and billing
Everything below happens on your Account page (sign in first) or in the secure billing portal you open from there.
View your subscription
Sign in and open Account. It shows your plan, its status, the renewal or end date and the counties you chose.
Manage billing information
On Account, choose “Manage billing” to open the billing provider’s secure portal, where you can update your payment method and billing details. We never see or store card details.
Download invoices
Your invoice history is in the same billing portal. Open an invoice there to view or download it.
Change your plan
On Account, use “Change plan”. The billing provider calculates any proration and shows it on your next invoice.
Cancel your subscription
On Account, choose “Cancel at period end”. You keep access until the end of the current billing period and are not charged again. You can resume before then.
Payment problems
If a payment failed or a charge looks wrong, send a request below under “Billing, invoices and cancellation”. Do not include card numbers.
Complimentary plans are managed by our team rather than through the billing portal; send a request to change one.
Send a support request
You do not need to be signed in. If you are, we link the request to your account so we can look it up faster.